1 February 2024 Susannah

The Inbox Problem

The Inbox Problem

Three months ago, my email IP address was targeted by Microsoft servers as a suspected spam generator. Of course, this is absolutely not the case and I have never sent any unwanted email, but it has resulted in many hundreds of my subscribers not receiving my newsletter through no fault of their own – or mine.

Microsoft’s servers host several different email addresses, not just Outlook.com. Despite many hours and numerous contact attempts, it has proved to be impossible to reach Microsoft to request unblocking.

A whitelisted email address is considered trustworthy, ensuring these messages consistently reach your inbox and don’t end up in your spam, or worse, get blocked at the server stage. Regardless of where your email address is hosted, please whitelist my email address (susannah@susannahfullerton.com.au) today to ensure that you continue to receive it. This page has up-to-date information on how to do this in many email clients: https://clean.email/blog/email-security/how-to-whitelist-an-email.

I’m upset that my reputation has been damaged and big corporations just don’t care. Please help me and take this step in your email now. Thank you!

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Comments (19)

  1. G’day Susannah

    I have sent an email to hopefully sort out our contacting, but I can’t help feeling smug. I use a Macintosh computer which doesn’t use Outlook.
    I’ve used Macs since 1990 and they are far superior.

    Hope your problems are now sorted anyway.

    All the best.

  2. Pip Gale

    Sorry that you have had this problem. Frustrating that Microsoft are proving difficult to contact. I have received all your newsletters and emails, nevertheless I hope that you can sort this out.

    • Susannah Fullerton

      Thanks, Pip. It looks like the problem might now be fixed – what a relief.

  3. Sylvia Cameron

    I was missing all your talks, and wondering how to get them. I then unblocked, as you requested, and have received two since then. Unfortunately I was unable to watch on 3rd April, is there any way I can get it later, please? Sylvia

    • Susannah Fullerton

      Yes, you will soon be sent the link to the AA Milne talk. Glad you are now receiving my newsletters again.

  4. Beatrice Yell

    Dear wonderful Susannah, For a few weeks, I was not getting emails nor the ones I sent did not go out. After tearing my hair out, I went to my IT man and he said Microsoft and Outlook were cancelling each other out, so I’m using Google which is fine with Outlook. So far, so good.
    So fingers crossed. Regards to you and Cheryl, Bea

    • Susannah Fullerton

      Do hope it is all sorted for you now Beatrice. I look forward to reading and promoting your book soon. Hope it is selling well.

  5. Marjorie June

    Dear Susannah

    So sorry that you have had this problem. It is unacceptable not to be able to contact Microsoft. I am receiving your emails without a problem.

    I have a couple of friends who have had problems contacting Microsoft about a different problem. One suggestion would be to go to the Microsoft office in the city and ask them to fix the problem and that you will not leave until they have done so.

    Kind Regards

  6. Penelope Morris

    so sorry you had to go through this. Computers have revolutionised the way we communicate but as with any tool, can be misused. Thanks for the link to unspam it.

    • Susannah Fullerton

      Yes, it’s a total pain when things go wrong. Thanks for your understanding.

  7. Mary Anne Strachan

    Thank you for that timely reminder and sympathy for the unlooked for position you have been dealt.

  8. Honey

    You are correct. I did find your email in my spam. But I marked it as not spam and added always show images. If you are correct that once I take it out of spam, it will not go back, then I am good to go.
    But in any case, I always check my spam to make sure it is spam so I caught this one right away.

    • Susannah Fullerton

      I’m so glad you do check your spam. Yes – marking it as not spam will keep it out of your junk email and you’ll be good for the future. Thanks for letting me know.

  9. John


    On balance, it is probably better for the spam filter to be too careful than not be careful enough. There used to be a slider one could use to determine how careful in general a spam filter should be.

    That said, Microsoft’s lack of response seems a major deficiency by it.

  10. LeeAnne Jacobson

    I like you! Your reputation is not swayed in my thoughts in anyway,shape or form.

    Chin up, best foot forward and get back to what you do best: Travel, write, read repeat…

  11. Karen Stapleton

    Sadly this is the world we now live in with technology. And a real frustration for people who are doing the right thing but get caught out. I have been trying to contact Microsoft for months over a problem I have and it’s impossible. Their virtual assistant doesn’t help, their chat line doesn’t help and you can’t ring them direct and actually speak to someone, and emails to them seem to go into the void. You can NEVER talk to a real person to sort it out. They have absolutely no understanding of ‘customer service.’ Welcome to our future. Meanwhile I will follow your instructions for the clean email.

  12. Cathy Morrison

    What a nuisance…but I’m glad you are now getting on top of it.
    Well done!

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